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- Travel
- 10 Jul, 2025
Mistakes or incorrect names that don't match the one printed on the passport might cause inconvenience or trouble for passengers traveling through flights, especially on international routes. British Airways understands this and eliminates the issue by providing a generous name change policy. Passengers can request a name change or correct their mistyped name by contacting British Airways. Therefore, read the passage below and grasp the crucial elements of the British Airways name change policy and the methods to contact customer support for a suitable solution.
British Airways Name Change Policy
The pointers below have appropriately simplified the key elements of the policy to ensure passengers understand British Airways' rules and regulations regarding name change or correction. Thus, go through the points mentioned below and uncover the rules made for name changes with British Airways:
- If the names on the ticket have been mistyped or some mistakes don't match the passport, passengers can use the live chat feature or contact customer support.
- British Airways customer support helps customers correct most spelling mistakes over a phone call if British Airways operates all the flights on the ticket.
- The airline doesn't charge passengers additional fees for correcting mistakes related to the names on the flight ticket or changing the names.
- However, passengers might have to pay the difference if the taxes, fees, carrier-imposed charges, or fuel prices have changed since the original booking.
- The airlines might also ask for a valid government-issued photo ID to verify or validate the name correction or changes passengers have requested.
- If the passengers' booked flight tickets include flights with multiple airlines, customer service will provide the necessary guidance and assistance for making a name change.
- If the original booking was made through a travel agent or a travel website, passengers must contact the dedicated travel platform or agent to make name changes.
How Do You Request a Name Change With British Airways?
(i) Calling Customer Support
Passengers can contact the British Airways customer support representatives using the contact details of the British Airways customer relations office. Remember to call the customer support representatives daily between 07:00 and 01:00 EST during office hours.
- Phone Number: 1-800-247-9297 (07:00 to 01:00 EST)
- Fax: +1 212 251 6711(Please do not send multiple faxes for the same enquiry)
- Address: British Airways Customer Relations 11 West 42nd Street, 24th Floor, New York, NY 10036
(ii) Contacting through Live Chat
The live chat method can be accessed through the official website of British Airways and utilized to obtain suitable solutions regarding name changes. The following pointers will explain the steps that are required to be followed for using the Live Chat:
- Head to the official website of British Airways at 'www.britishairways.com' to access the Live chat.
- Hover the cursor above the 'Help' option from the options above at the top of the website.
- Then select the 'Contact and FAQs' option in the drop-down menu below the 'Assistance '.
- Wait a while; a 'Start a chat' option will appear on the website's bottom right.
- Click on the option and enter your details.
- Follow the further prompts and find suitable solutions regarding the refund.
Conclusion
British Airways offers flexible rules and guidelines for passengers, according to which making corrections or changing names is allowed. These rules explain the conditions under which name changes can be made and the other essential details about the British Airways name change policy. Suppose you face issues with your mistyped or incorrect names on your British Airways flight ticket. In that case, you can choose your preferred method from the two available options we discussed in the article and find a suitable solution by contacting the customer support representatives.
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