ReservationsDeal - Privacy Policy
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Privacy Policy Statement

1. Introduction

Reservationsdeal ensures the privacy of your data is maintained throughout. The data is handled lawfully, transparently, and in accordance with the applicable U.S. privacy laws. In the policy, the terms "we", "us", and "our" refer to Reservationsdeal, and "you", "your", and "traveler" refer to the consumer/user. With this privacy policy, we inform you about how your personal information is collected, used, disclosed, stored, and protected when you interact with us through:

  • Our website and the booking platform
  • Our mobile application
  • The social media pages we operate 
  • The customer service channels (phone, email, chat)
  • Marketing communications or the promotional content
  • The other tools, platforms, or systems that we use to deliver our services (collectively, the services)
  • All the travel, booking, and any such related services we provide 

When you use our services, you agree to the actions described in this Privacy Policy. 

 

2. Information We Collect

2.1 Information You Provide Directly

We collect the personal information that you provide us voluntarily when you:

  • Create an account or a profile
  • Contact our customer support
  • Provide us with the payment details
  • Apply for a booking or a reservation
  • Subscribe to the newsletters or the promotions
  • Inquire, give feedback, or fill out the contact forms
  • Participate in surveys
  • Join the loyalty programs

The personal information includes:

  • Full Name
  • Email Address
  • Phone Number
  • Date of Birth
  • Passport or identification information
  • Residential or mailing address
  • Gender (if necessary)
  • Special Assistance needs
  • Transaction and payment information
  • Nationality and Visa information
  • Travel preferences and special requests

We collect only the information necessary to provide the requested travel arrangements. 

 

2.2 Sensitive (Special Category) Data
Under Article 9 GDPR, we collect the sensitive information only when: 

  • You have consented to, or voluntarily provided, your data to us.
  • It is necessary to meet the requested travel arrangements.

This includes:

  • Health/ medical details needed for traveling
  • Disability or mobility assistance requirements
  • Dietary preferences according to religion or culture
  • Other sensitive information that you provide
  • Sensitive data that required additional safeguards

 

2.3 Information Collected Automatically
When you interact with our website, application, or other digital services, we may automatically collect the following: 

  • IP Address
  • Device Type, operating system, and browser details
  • Location data (if enabled)
  • Usage information (page views, links clicked, or time spent)
  • Cookies, pixels, analytics identifiers

This information is used to:

  • Improve the website or the application performance
  • Personalize your experience
  • Maintain security and prevent fraud
  • Analyze the usage trends

To manage cookies and other tracking technologies, you can access your browser settings. 

 

2.4 Information from Third Parties
We may receive information from third parties, such as: 

  • Airlines, hotels, tour operators, and travel partners
  • Marketing or analytics partners
  • Payment processors and financial institutions
  • Public sources (for instance, social media)
  • Fraud prevention services
  • Friends, Family, Agents, or employers who inquire or book on your behalf

If your personal information or data has been leaked or disclosed with your approval, you must contact us immediately. 

 

3. How We Use Your Personal Information?

The personal information collected is used for:

  • Processing bookings, reservations, payments, and cancellations
  • Provide confirmations, itineraries, and tickets. 
  • Improve the user experience
  • Provide customer support and service updates
  • Conduct business analytics and optimize services
  • Ensure fraud prevention and security
  • Send marketing communications that are subject to your opt-out rights

 

4. Legal Bases for Processing 

Under Article 6 GDPR, we process your data based on the following legal bases:

  • Your consent (marketing, non-essential cookies, special category data)
  • Providing the travel services that you requested (travel booking and services)
  • Supporting legitimate business purposes (service improvement, fraud prevention)
  • Meeting the contractual obligations 
  • Complying with the legal and regulatory requirements

You may withdraw consent at any time. 

 

5. Direct Marketing

We may share the marketing communication, such as promotional emails, travel deals, newsletters, and SMS alerts. These marketing communications are sent only if you opt in or have already established a customer relationship with us; in that case, Soft Opt-in is permitted by law. You can opt out at any time using the unsubscribe link, updating your account settings, or contacting us directly. We do not sell your personal information to any third parties. 

 

6. Sharing and Disclosure

We do not sell your personal information. The data we collect is shared only when necessary to deliver the requested services, comply with legal obligations, or protect safety. This includes sharing your personal information with travel service providers, such as airlines, hotels, tour operators, transportation partners, visa and immigration services, travel insurance partners, and payment processors, all of which are involved in meeting your booking requests. Your personal information will also be shared with your consent when you request any optional or add-on services. 

We may also disclose information in accordance with the law when required by government agencies or regulatory bodies. We may also share your personal information in situations that affect your safety, in emergencies, or to protect the life, health, and security of others. We work with trusted third-party vendors for payment processing, IT hosting and cloud storage, customer support, marketing and communication tools, analytics, and fraud-prevention services. These vendors are reputable and under contractual obligations to maintain strict confidentiality, security safeguards, and data protection standards in accordance with the applicable U.S. Privacy Laws. 

 

7. International Data Transfers

The collected personal information may also be transferred to other countries to provide you with travel arrangements, in coordination with global service providers. We ensure that we implement the safeguards required by applicable laws, including contractual protections and security measures. 

European Union/ European Economic Area (EEA)

If you are located in the European Union or European Economic Area, we process your personal data in accordance with the General Data Protection Regulation (GDPR). Under the GDPR:

  • Personal data is processed lawfully, fairly, and transparently
  • Processing is limited to specific, legitimate purposes. 
  • We process your personal data on the lawful bases of consent, contractual necessity, legal obligations, or legitimate interests. 
  • You have the right to:
    • Access your personal data
    • Rectify the inaccuracies in the data
    • Erase the data (right to be forgotten)
    • Restrict further processing
    • Object to its processing
    • Data portability
    • Withdraw consent at any time
    • Lodge a complaint with your local supervisory authority. 

When your personal data is transferred outside the European Economic Area, we implement all the necessary and appropriate safeguards, such as Standard Contractual Clauses, or rely on adequacy decisions issued by the European Commission. 

 

8. Data Security 

We implement all the necessary and appropriate technical and organizational measures, including the:

  • Encryption
  • Firewalls and monitoring systems
  • Access Controls 
  • Staff Confidentiality Training 
  • Regular security audits

In the event of any personal data breach that poses a risk, we will notify the relevant supervisory authority and the affected individual, as required by Articles 33-34 of the GDPR. 

 

9. Data Retention

We retain personal information only as long as necessary to fulfill your travel bookings, comply with tax and accounting requirements, meet other legal obligations, resolve disputes, or prevent fraud or misuse of our services. Once the information is no longer required for these purposes, we securely delete, anonymize, or otherwise de-identify the data in accordance with applicable laws and industry best practices. 

 

10. Travel Specific Considerations

Transparency

We ensure clear communication regarding pricing, refunds, and booking conditions. 

Payments

Payment data is processed securely, with all necessary safeguards in place. We do not store the full credit card numbers or any other information related to them. 

Third-Party Providers

Third-party travel providers may process your information in accordance with their own privacy policies. 

 

11. U.S. Privacy Laws ( CCPA/CPRA and Other State Laws)

We comply with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable U.S. State Privacy Laws, including those of Colorado, Virginia, Connecticut, and Utah. The residents of California have been given some specific rights, including the ability to access the personal information we hold about them, request the deletion of the information (subject to certain legal exceptions), request corrections to inaccurate data that we have, opt out of the sharing of the personal information for the cross-context behavioral advertising, limit the use of sensitive personal information and designate an authorized agent to act on their behalf. We do not sell personal information. 

 

12. Cookies and Tracking Technologies

  • We use cookies in compliance with GDPR and the applicable national laws implementing the e-Privacy Directive. 
  • We use cookies, pixels, and other similar tools to: 
    • Operate our website 
    • Improve performance
    • Analyze user behavior
    • Personalize experiences and offers
  • Non-essential cookies are used only after obtaining consent. 
  • You may manage cookie preferences and other tracking technologies through cookie banners or browser settings. 

 

13. Children's Privacy

We do not offer services to children under the applicable legal age of consent in your country (13-16, depending on jurisdiction). Where required, we will ask for parental consent and proceed after obtaining it 

 

14. Updates to this Privacy 

We reserve the right to update the privacy policy at any time without prior notice. The changes to the policy will take effect on the date posted as the "Last Updated" on the website. 

 

15. Contact Us

For any inquiries, issues, requests, or feedback, you can contact us. 

Data Protection Officer (DPO)

Dave Maan

([email protected])

You are also entitled to lodge a complaint with your national supervisory authority.