At reservationsdeal we respect the privacy of our customers and we take
section, we inform you how we collect, use and disclose the information,
and keep it secured and restricted for our usage; while using our
We recognise and acknowledge the importance of your personal data
and are committed to respecting your privacy and protecting your
1. What information do we collect and why?
We need to collect, use and disclose personal information to
perform our duties as a travel agent, namely, making and managing
travel bookings on behalf of our customers. During the course of
our relationship we may collect the following:
a. Personal and contact details, such as title, full name,
contact details (address, telephone and email address)
b. Passport number, date of birth and nationality - if
required by the respective airline
c. Payment information: card number, security number,
expiration date and cardholder name
d. Frequent flyer numbers, car rental programme and hotel
room preferences (if applicable)
e. Dietary requirements and health issues (if any) relevant
to your travel arrangements or required by the relevant travel
service provider(s) (e.g. accommodation or tour providers).
f. Information provided by filling forms on our website
e.g. email address, where you heard about us and your travel
preferences. This information will be used to keep you up to date
with all our latest offers and products
g. Call recordings - calls may be recorded for the purposes
of quality control and staff training
h. Social media - by interacting with the social media
features on our website (Facebook, Twitter or Instagram) you will
be bound by the privacy policies of the respective social media
i. IP address and cookies - When you access our website our
servers may record data regarding your device and the network you
are using to connect with us, including your IP address
2. How will we collect this information?
We usually collect your personal data from the information you
submit during your relationship with us. The above data may be
collected from the following sources:
In some circumstances, it may be necessary for us to collect
personal information about you from a third party. This includes
where a person makes a travel booking on your behalf which
includes travel arrangements to be used by you (e.g. a family or
group booking or a travel booking made for you by your employer).
Where this occurs, we will rely on the authority of the person
making the travel booking to act on behalf of any other traveller
on the booking.
a. Information generated about you when you purchase or make
enquiries, regarding a travel arrangement; via the phone,
email or website
b. When you subscribe to receive marketing from us (e.g.
- c. When you speak to our customer services team
d. When you enter competitions or register for promotions
Where you make a travel booking on behalf of another person (e.g.
a family or group booking or a travel booking made for an
employee), you agree you have obtained the consent of the other
person for us to collect, use and disclose the other person's
personal information in accordance with this Notice.
3. What do we use your personal data for and what is the lawful
basis for doing so?
a. In order to perform our duties as a travel agent. The
consequences of not providing this information is that we will be
unable to complete your booking.
b. Personal and contact details are used for the purposes of
completing the travel bookings you make on our site. Similarly,
payment information, passport numbers, date of birth, frequent
flyer numbers and dietary requirements.
3.2 Legitimate interest
a. For direct marketing communications and related profiling to
help us to offer you relevant products and services, including
deciding whether or not to offer you certain products and service.
b. Your information may also be utilised for broader reasons, such
as: to provide you with travel confirmation and updates on your
itinerary, to manage your booking and to allow us to contact you
for customer service.
c. We may use your personal information to send you targeted
marketing activities; about special offers, new products or
competitions. These may include emails, text messages and data
messages. If you do not wish to receive such information, you may
ask us in writing not to receive it.
3.3 With your consent
a. In specific situations, we can collect and process your data
with your consent. For example, when you tick a box to receive
email newsletters, your personal information may be used, with
your explicit consent, to send you relevant promotional fares.
4. With whom do we share your personal data?
We may share your information with the following entities:
a. Primary suppliers: airlines, hotels, tour operators, transfer
providers, cruise lines, car rental and activity providers who
fulfil your travel reservation
b. An individual making a third-party reservation, on your behalf
c. Third parties who provide services on our behalf, including
credit card processing, business analytics and fraud prevention
d. As required or authorised by applicable law, and to comply with
our legal obligations
e. Moresand Limited T/A Reservations Deal is a global business and
includes operations outside the EEA. Your personal information may
be disclosed to our overseas related entities in order for us to
complete your travel booking and/or to enable the performance of
administrative, advisory and technical services, including the
storage and processing of such information. We will ensure that
any such international transfers are either necessary for the
performance of a contract between you and the overseas recipient
or are made subject to appropriate or suitable safeguards as
required by your local data protection laws
5. For how long do we keep your personal data on file?
a. Personal data is retained as long as is necessary, for the
purpose that it was originally obtained
b. To protect us against any contractual claims, generally for a
period of 6 years
c. Records are kept in line with legal and regulatory requirements
6. Your rights
Below is a list of the rights that you have regarding the personal
information that we process. You have the right to
a. Confirm with us that we are processing your data
b. Request access to the personal data we hold
c. Have data amended if it is inaccurate or incomplete
d. Request that we delete your personal data if there is no
compelling reason for its continued processing
e. Request that we remove your consent
If you wish to exercise any of the above rights, please contact us
providing details of your request.
If you are dissatisfied with our data processing activities, you
have the right to complain to the concerned authorities.
7. IP addresses
When you visit our website, use any of our mobile applications or
open communications from us, our servers may record data regarding
your device and the network you are using to connect with us,
including your IP address.
We collect your Internet Protocol (IP) addresses to track and
aggregate non- personal data. For example, to monitor the device,
browser utilised and geographic locations from where customers and
visitors navigate our site.
8. Tracking Technologies / Cookies
The internet pages of Moresand Ltd T/A Reservations Deal use
cookies, text files that are stored in a computer system via an
internet browser. Using these cookies, we can provide users of
this website with a more user-friendly experience that would not
be possible without the cookie setting.
In addition to the first party cookies mentioned above, we may use
anonymised third-party web analytics services on our websites and
mobile apps, such as Google analytics. The analytics providers
that administer these services use technologies such as cookies,
to help us analyse how visitors use our websites and apps.
you a notice to the email address you provide to us, or by
inserting a notice on our website.
10. Visiting our website from outside the United States
In case you visit/browse our website from outside the United
States, kindly be alerted that your data may be transferred
to/stored in/and processed in the USA. The preservation/protection
of the data/information and other laws of the United States and
other countries that your data may be transmitted to may not be as
all-inclusive as those in your country, but be assured that we
take all the necessary steps to guarantee that your privacy is
maintained and protected. By using our features/services, you
authorize and fully understand that your information could be
transmitted to our facilities and other third parties with whom we
share it as described in this Policy.
11. How to Reach Us
planning and product purchase), kindly contact us at:
Email:- Email For General Enquiry:
Information about travel plans:
Call:- Get in touch with our customer care executives for your
queries regarding flight tickets, hotel bookings, holiday
packages, car hire, cancellation and refund by calling us at free
phone: For Callers within the USA: +1(878)847-0037
If you have any suggestion, appreciation and feedback to provide
for our services and assistance, feel free to drop us a mail at:
Head Office:- Address : SNVA LLC, 2 INDUSTRIAL PARK DR, Waldorf MD 20602
United States. Telephone : +1(878)847-0037