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Booking Changes & Cancellation

Air New Zealand was founded on April 26, 1940, as Tasman Empire Airways Limited, and commenced operating on April 1, 1965, as Air New Zealand. It serves as the flag carrier of New Zealand, operating a fleet of over 100 aircraft and providing flight connectivity to more than 40 destinations across the globe. The airline was titled the "Airline of the Year" in 2010 and 2012 by the "Air Transport World Global Airlines Awards." Moreover, it is ranked among the safest airlines globally by JACDEC. The airline is headquartered at "The Hub," Auckland's Wynyard Quarter.

Air New Zealand Booking Process

Booking a suitable flight online for your journey is extremely convenient with Air New Zealand due to its user-friendly and responsive interface. Furthermore, they provide a myriad of features on the online booking section, such as the number and age group of the members, ensuring that travelers are able to find an appropriate flight effortlessly. You can book your flight via the airline's website as well as its application—the Air NZ app. Follow the steps below to learn how to book a flight via the Air New Zealand website:

  • To commence, browse the Air New Zealand official website—www.airnewzealand.com.
  • By default, a flight booking section will appear on the home page under the 'Book a flight' tab.
  • Fill out the booking section with the requested travel details and press the 'Search' button.
  • Select the desired flight from the provided flight options and customize your itinerary.
  • Pay the requested charges at the payment gateway to complete your flight bookings.
  • The airline will shortly notify you with a ticket confirmation email acknowledging your bookings.

Air New Zealand Flight Change/Cancellation Policy

Modifying your existing flight bookings, such as flight cancellation or change, is as simple as booking the desired flight with Air New Zealand. It is not only because of its systematic flight booking modification procedure but also due to its fare-type specific guidelines, making it easier to change or cancel your flight. Below are some critical components of Air New Zealand's flight change/cancellation policy:

  • The flight cancellation guidelines vary for each passenger based on their purchased fare type and cabin class.
  • The cancellation fee is $200 for Economy, $300 for Premium Economy for Flexible fare type customers.
  • The canceled flight fare may be used as credit toward future flight bookings for Economy class customers.
  • Passengers are required to cancel their flight before the original departure date in both of the above cases.
  • Economy class flyers are required to pay $100 for a flight change, whereas other fare types may not.

Air New Zealand Flight Change/Rebooking Process

Passengers often stress themselves if they commit a mistake in their bookings, thinking that changing existing flight bookings is extremely tough and time-consuming. However, this is not the case when you are flying with Air New Zealand because they provide a highly channelized, time-efficient, and responsive medium through which you can modify your bookings, including requesting a flight change or cancellation. Here's what you need to do to change or cancel your flight online:

  • Visit the official website of Air New Zealand to initiate the process.
  • Hover over the 'Book' tab at the top of the home page to continue.
  • Choose the 'Manage bookings' option from the drop-down menu.
  • Enter the passenger's 'Booking Reference' and 'Family Name.'
  • Press the 'Continue' button to view your existing flight bookings.
  • Select the 'Change or Cancel Flight' option and follow the prompts.
  • Tap 'Submit' to finalize the changes and modify your reservations.

Air New Zealand Refund Policy

Requesting a refund is not an issue when flying with Air New Zealand because it offers a flexible refund policy, ensuring passengers can recover their money regardless of any factor, such as fare type, cabin class, flight route, and more. Here's a succinct view of the airline's ticket refund policy, describing all its indispensable elements:

  • Air New Zealand follows a 24-hour risk-free refund policy regardless of the selected fare type and cabin class.
  • You are entitled to receive a full refund if you canceled your flight bookings within 24 hours of ticket purchase.
  • The flight bookings must be at least seven days before the departure of the first flight of the itinerary for a refund.
  • The refund will be credited to the passenger's bank account using the original mode of payment used for flight bookings.
  • It may take up to approximately two weeks from the time of application to credit the refund amount to the passenger.

Air New Zealand Group Booking Process

Air New Zealand categorizes flight travel for ten or more people as "Group Travel." They make the flight booking process for the group travel incredibly manageable despite the larger number of members per reservation. Its "Group Travel Form" is multifaceted, ensuring you can provide all the necessary details of your group and book the desired flight without hassle. The airlines offer varied group types specific to their travel purpose, such as Business, Tour, Religious, Leisure, etc. Here's how to book a group travel online with Air New Zealand:

  • To get started, go to the official website of Air New Zealand—www.airnewzealand.com.
  • Hover over the 'Book' tab at the top of the home page to view the drop-down menu.
  • Select the 'Group Travel from North America' option under the 'Travel extras' section.
  • Click the 'Online Enquiry Form' link to access the Group Travel Request Form.
  • Fill out the form with the requested travel details and press the 'Submit' button.
  • The airline officials will soon confirm your Group Travel Request once verified.

Air New Zealand Seat Upgrade Procedure

No need to panic if you mistakenly book an inappropriate seat for your travel. Air New Zealand allows passengers to request a seat upgrade online so that they can effortlessly modify their existing seat reservations and choose the desired ones. The online seat upgrade saves time and provides a real-time update of the seat availability so that you can select precisely. Please note that seat confirmation is subject to the seat availability of your selected flight. The following steps discuss how you can request a seat upgrade online with Air New Zealand:

  • Visit the official website of Air New Zealand to initiate the process.
  • Tap the 'Manage Booking' option at the top right of the home page.
  • Enter your 'Booking Reference' and 'Family Name' to proceed.
  • Press the 'Continue' button to view your existing flight bookings.
  • Visit the 'Upgrade Seat' section and enter the requested details.
  • Tap 'Submit' to confirm the changes and book your new seats.

Get Last-Minute Deals On Air New Zealand

Travel plans can arise anytime, and last-moment plans have their own fun and thrill. However, booking your flight at the last minute is not cost-effective because finding cheap flight tickets is quite challenging at that time. The seats are limited and the demand is high, which is why the fare prices are extremely high. Here are some tips that will help you find last-minute deals for your Air New Zealand flight:

  • Use Credit Cards: Instead of using cash for ticket purchases, you should prefer credit cards. They are a much better payment method because they provide multiple discounts and deals on your purchases. Furthermore, they may offer benefits, such as extra baggage allowance and free in-flight services, reducing your travel costs. The benefits will vary from cardholder to cardholder.
  • Newsletter Subscription: Subscribe to the Air New Zealand newsletter to receive early and periodic updates about their last-minute deals, exclusive offers, and discounts earlier than ordinary passengers. Being a subscribed member of the airline's newsletter allows you to access the deals and offers before they are exhausted.
  • Use Travel Vouchers: Apply voucher or coupon codes when purchasing airline tickets to enjoy lucrative offers and discounts, as well as make your flight journey affordable. The vouchers can also be used when dealing with the airline's affiliate brands, purchasing onboard services, paying for the airline's in-flight services fee (if any), and more.
  • Loyalty Program Membership: Become a member of the airline's frequent flyer program to earn miles or points and redeem them on ticket purchases. This helps you access discounts on flight ticket purchases. Moreover, you will receive many other benefits, such as an additional baggage allowance, complimentary flight changes, and free in-flight services, reducing your travel costs.

Air New Zealand Hub

Air New Zealand has multiple hubs through which it manages flight movements for most of its routes. The following are its central hubs:

  • Auckland Airport (AKL)
  • Christchurch International Airport (CHC)
  • Wellington International Airport (WLG)
  • Hamilton Airport (YHM)

Top Air New Zealand Airports

Air New Zealand serves multiple airports spread all across the globe, ensuring a convenient flight journey and efficient passenger volume management. Here are some of the airports where the airline serves:

  • Hartsfield-Jackson Atlanta International Airport (ATL)
  • Queenstown Airport (ZQN)
  • Boston Logan International Airport (BOS)
  • Nelson Airport (NSN)
  • Chicago O’Hare International Airport (ORD)
  • Brisbane Airport (BNE)
  • Los Angeles International Airport (LAX)
  • Hong Kong International Airport (HKG)
  • Miami International Airport (MIA)
  • George Bush Intercontinental/Houston International Airport (IAH)

Top Air New Zealand Routes

Air New Zealand manages an extensive flight network comprising innumerable routes. Below are some of the most popular flight routes of Air New Zealand:

  • Auckland (AKL) to Los Angeles (LAX)
  • Wellington (WLG) to Brisbane (BNE)
  • Auckland (AKL) to Shanghai (PVG)
  • Auckland (AKL) to Chicago (ORD)
  • Christchurch (CHC) to Gold Coast (OOL)
  • Auckland (AKL) to Fiji (NAN)
  • Auckland (AKL) to Sydney (SYD)
  • Queenstown (ZQN) to Melbourne (MEL)
  • Auckland (AKL) to Tonga (TBU)
  • Auckland (AKL) to San Francisco (SFO)

Top Air New Zealand Destinations

By providing flight connectivity to nearly 50 destinations, Air New Zealand ensures hassle-free flight travel to various domestic and international destinations. Here’s a list of the destinations that the airline flies to:

  • Atlanta
  • Queenstown
  • Boston
  • Nelson
  • Chicago
  • Brisbane
  • Los Angeles
  • Hong Kong
  • Miami
  • Houston

Frequently Asked Questions About Air New Zealand

Question: Can I check in online on Air New Zealand?

Answer: Yes, you can check in online on Air New Zealand up to a maximum of 24 hours before the scheduled departure of your flight through its website or its app (Air NZ).

Question: Does Air New Zealand provide in-flight Wi-Fi?

Answer: Air New Zealand offers complimentary in-flight Wi-Fi on most of its international and domestic flights. However, the Wi-Fi availability depends on your booked flight.

Querstion: Can I request a special meal for my Air New Zealand flight?

Answer: Passengers are allowed to request a special meal online for their Air New Zealand flight at least 24 hours before departure, regardless of their fare type and membership tier.

Question: Can pregnant women fly on Air New Zealand?

Answer: Pregnant women are eligible to fly on Air New Zealand flights during the pregnancy period up to the end of 32-40 weeks, depending on the flight duration, pregnancy condition, and other factors. 

Question: Are pets allowed on Air New Zealand flights?

Answer: Air New Zealand allows the travel of domestic cats, dogs, and small caged birds as checked baggage under particular terms and conditions.

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