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Booking Changes & Cancellation

Cape Air, officially called Hyannis Air Service Inc., was founded in 1989. It operates a fleet of close to 100 aircraft, including Cessna 402, Eviation Alice, Tecnam P2012 Traveller, and Britten-Norman Islander planes. The airline provides flight connectivity to more than 30 destinations, including the Northeastern United States, Massachusetts, New Hampshire, New York, and Vermont. The airline's slogan is "We're your wings." It has multiple operating bases across the United States, including Boston, Nantucket, Hyannis, and many more.

Cape Air Booking Process

Finding a suitable flight for your travel with Cape Air is extremely effortless due to its user-friendly and channelized online booking process. Here's what you need to do to book a desired flight with Cape Air:

  • To commence the procedure, browse the official website of Cape Air - www.capeair.com.
  • By default, a flight booking section will appear on the home page under the 'Book a Flight' tab.
  • Fill out the booking section with the requested travel information and press the 'Search' button.
  • Choose the desired flight from the provided options and customize your itinerary to proceed further.
  • Pay the applicable charges at the payment gateway to confirm your ticket purchases.
  • Cape Air will shortly notify you with a ticket confirmation email acknowledging your flight bookings.

Cape Air Flight Change/Cancellation Policy

Cape Air offers a flexible flight change as well as cancellation policy, ensuring passengers can modify their existing flight bookings without any hassle. Here's a succinct view of Cape Air's flight change and cancellation guidelines, with all its crucial elements:

  • Passengers are allowed to change their flights on their date of travel as well as in advance with no service charge.
  • However, the customers may be required to pay a difference in fare if the new bookings have a higher fare price.
  • The free flight change applies only to bookings made through Cape Air's official website (www.caperair.com).
  • The cancellation policies vary based on whether you have purchased a refundable or non-refundable fare.
  • Most fares are subject to additional penalties if the flight cancellation request is received within 24 hours of departure.

Cape Air Flight Change/Rebooking Process

In addition to a flexible flight change/cancellation policy, the airlines provide an extremely manageable flight change/rebooking process through their website, saving time. Follow the steps below to learn how you can change or cancel your existing Cape Air flight bookings:

  • Visit the official website of Cape Air (www.capeair.com) to initiate the procedure.
  • Hover over the 'Book & Manage Flights' tab at the top of the menu on the home page.
  • Select the 'Change/Cancel a Reservation' option from the drop-down menu to continue.
  • Enter the passenger's 'Booking Reference' and 'Last Name' and press the 'Search' button.
  • Follow the prompts appearing on your screen after accessing your existing flight bookings.
  • Press the 'Submit' button to send the airline the flight change or cancellation request.

Cape Air Refund Policy

Requesting a refund from Cape Air is extremely simple, not only because of its procedure but also due to its 24-hour risk-free refund policy. The pointers below discuss the vital components of Cape Air's refund guidelines:

  • Cape Air provides a 24-hour risk-free refund policy only for its refundable fare type customers.
  • You are entitled to a refund if you cancel your flight 24 hours prior to the scheduled departure.
  • Canceling your ticket within 24 hours of departure may impact the eligibility for a full refund.
  • The airlines will only return the entire ticket amount if any of its segments are not used.
  • Non-refundable fare type flyers may be allowed to use the unused ticket value for future flight tickets.

Cape Air Group Booking Process

Passengers cannot request group travel online through the airline's website. Instead, they are required to reach out to Cape Air's administrators via a call for group bookings. Once you provide them with the details and travel purpose of your group, the airline's officials will assist you in making the desired flight bookings for your group. Please note that the airline considers the travel of ten or more members as "Group Travel."

Cape Air Seat Upgrade Procedure

Cape Air does not allow passengers to pre-select seats or upgrade their existing seat reservations because it operates only 9-passenger aircraft. The seats are assigned to the customers during the flight boarding. However, if you check in and reach the boarding gate early, you can request the boarding agent for the desired seat allocations, such as window or aisle seats.

Get Last-Minute Deals On Cape Air

Planning a trip at the last moment has a unique thrill and fun to it. Unfortunately, the biggest trouble you will face with the last-minute flight bookings is high flight fare prices, which often discourage the budget-conscious travelers. Below are some tips that will help you find last-minute deals when flying with Cape Air, ensuring you can fly to the desired destinations without worrying about your pocket. Let's uncover the tips below one by one:

  • Apply Coupon Codes: Travel vouchers offer amazing deals and discounts on ticket purchases, allowing you to save money without much effort. All you need to do is apply the promo code of the earned coupon or voucher when purchasing a Cape Air flight ticket. Moreover, you can use them when purchasing in-flight services and shopping with the airline's affiliate brands, making your flight travel more affordable.
  • Newsletter Subscription: Subscribing to the Cape Air newsletter enables you to receive instant notifications about the airline's last-minute deals, latest offers, and limited-time discounts. This helps you to utilize these advantageous offers before they expire, as you are updated about them earlier than the unsubscribed members. The newsletter subscription link is available on the airline's official website, and you may need to pay a subscription fee for the membership.
  • Prefer Using Credit Cards: For ticket purchases, you should use smart payment modes, such as credit cards. Why? They help you make your flight journey inexpensive by offering multiple discounts and offers. For example, discounted flight fare prices, additional baggage allowance, cashback, and complimentary onboard services are some of the benefits they provide. Please note that these advantages and allowances vary from cardholder to cardholder.
  • Use Airline's Miles/Points: Become a Cape Air loyalty program member and earn miles and various other advantages that will not only enhance your flight experience but also make it affordable. You can redeem the airline's miles or points when purchasing the flight tickets at the last minute and enjoy discounted fares. Furthermore, you will receive multiple allowances based on your membership tier and miles balance, making your flight travel inexpensive.

Cape Air Pet Policy

Cape Air ensures passengers can fly with their pet without any inconvenience or discomfort, both to the owner and the pet. Please refer to the points below to learn explicitly about Cape Air's pet travel policy, such as the type of animals allowed onboard, the rules the accompanying passenger needs to follow, and more.

  • Cape Air accepts live animals on most of its flights as long as the pet owners abide by the airline's pet guidelines.
  • Only one pet or service animal is accepted per aircraft with a confirmed space, so advance bookings are suggested.
  • If the aircraft's space permits, passengers are allowed to carry multiple live animals from the same household.
  • Only domesticated dogs, cats, rabbits, and household birds are allowed to travel with the accompanying customer.
  • A pet kennel is required for the pet travel, except for the flight journey between Nantucket and Martha's Vineyard.

Cape Air Change Policy

Whether you wish to change the date of your travel, change your name on the flight ticket, or make any other modification, Cape Air ensures the utmost efficiency in these procedures. Below is a summarized view of Cape Air's flight change guidelines, discussing all sorts of changes you can request regarding your bookings. Please refer to the points below:

  • Cape Air allows passengers to make same-day flight changes on the day of departure as well as advance changes.
  • In both cases, the customers are not required to pay any fee if their flight bookings were made via the airline's official website.
  • However, if your new flight bookings have a higher fare price, a fare difference may apply to your flight change request.
  • You may need to contact the airline's agents for other modifications, such as changing the name on your flight ticket. 

Frequently Asked Questions About Cape Air

Question. Can I select a seat for my Cape Air flight?

Answer: No, you cannot select the desired seats on Cape Air because it does not offer advance seat selection. Seats are automatically assigned to passengers when they board their flight.

Question. Are pregnant women permitted to fly with Cape Air?

Answer: Yes, pregnant women are allowed to fly with Cape Air under particular circumstances, such as the mother should not have any health complications.

Question. Is pet travel allowed on Cape Air?

Answer: Cape Air accepts domesticated cats, rabbits, dogs, and household birds onboard as pets on most flights. You must adhere to the airline's pet policy; otherwise, your pet will not be allowed to board the flight.

Question. Are unaccompanied minors allowed on Cape Air?

Answer: Unaccompanied minors, aged eight to fifteen years and older, are allowed onboard. However, they are required to follow specific rules and regulations for their flight journey.

Question. Does Cape Air provide special assistance?

Answer: Yes, Cape Air provides special assistance to disabled passengers, such as wheelchair assistance at the airport, priority boarding, and many other assistive services.

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