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South Korea's flag carrier, Korean Air, is the country's largest airline based on its fleet size and the international destinations and flights it offers. Moreover, Korean Air is among the 10 airlines Skytrax ranked 5-star as of 2024. In 1999, the airline was known as "an industrial pariah" because of its poor safety records, causing fatal crashes and many accidents. However, by 2009, it had significantly improved its reputation by improving its safety records. It became one of the world's 20 top airlines in terms of passengers carried and a top-ranked international cargo airline. The airline's main headquarters is at Gimpo International Airport in Gonghang-dong, Gangseo District, Seoul, and a satellite headquarters campus in Incheon. Korean Air operates flights to 10 domestic locations and nearly 150 international locations across 50 countries on five continents, including cargo services destinations.  

Korean Airlines Hub

• Incheon International Airport (ICN)
• Gimpo International Airport (GMP)

Top Korean Airlines Airports

• EuroAirport Basel Mulhouse Freiburg (BSL)
• King Khalid International Airport (RUH)
• Phuket International Airport (HKT)
• Chiang Mai International Airport (CNX)
• Samui International Airport (USM)
• Indira Gandhi International Airport (IGI)
• Tribhuvan International Airport (KTM)
• Cam Ranh International Airport (CXR)
• Da Nang International Airport (DAD)
• Taiwan Taoyuan International Airport (TPE)

Top Korean Airlines Routes

• Incheon International Airport (ICN) to King Khalid International Airport (RUH)
• Incheon International Airport (ICN) to Phuket International Airport (HKT)
• Incheon International Airport (ICN) to Chiang Mai International Airport (CNX)
• Incheon International Airport (ICN) to Indira Gandhi International Airport (IGI)
• Incheon International Airport (ICN) to Tribhuvan International Airport (KTM)
• Gimpo International Airport (GMP) to EuroAirport Basel Mulhouse Freiburg (BSL)
• Gimpo International Airport (GMP) to Taiwan Taoyuan International Airport (TPE)
• Gimpo International Airport (GMP) to Da Nang International Airport (DAD)
• Gimpo International Airport (GMP) to Samui International Airport (USM)
• Gimpo International Airport (GMP) to Indira Gandhi International Airport (IGI)

Top Korean Airlines Destinations

• Saint-Louis - EuroAirport Basel Mulhouse Freiburg (BSL)
• Riyadh - King Khalid International Airport (RUH)
• Chang Wat Phuket - Phuket International Airport (HKT)
• Chiang Mai - Chiang Mai International Airport (CNX)
• Samui - Samui International Airport (USM)
• New Delhi - Indira Gandhi International Airport (IGI)
• Kathmandu - Tribhuvan International Airport (KTM)
• Cam Ranh - Cam Ranh International Airport (CXR)
• Da Nang - Da Nang International Airport (DAD)
• Taoyuan City - Taiwan Taoyuan International Airport (TPE)

What Is Korean Air's Check-In Policy? 

Understanding Korean Air's check-in policy is crucial as it offers different check-in policies and ensures that the airline won't mark you as a no-show and assign your seat to someone else. Thus, by familiarizing yourself with the timelines involved in check-in for Korean Air flights, you can approach your journey with peace of mind, allowing you to fully relax and savour the comfort that Korean Air has to offer throughout your flight, which can be seen as follows:  

Kiosk Check-In Policy

You can check in with the help of kiosk machines available at the airports from 18 hours to 30 minutes before the flight departure time. However, a few of you may be restricted from using the kiosk and check-in through it if:

• Your flight is other than Korean Air 
• The destination you are flying to has a visa requirement
• Your flight ticket requires some verification
• You have requested a service that requires airport staff's approval, such as travel with pets or unaccompanied minor service. 

Online Check-In Policy

If you have a confirmed booking, you are allowed to do online check-in, provided with the following conditions:

• You can do an online check-in for Korean domestic flights from 48 hours to 30 minutes before the departure. 
• For international flights, your check-in time stands between 48 and 1 hour before the departure.
• You can check in 24 to 1 hour before departure for international flights to the USA and Canada. 
• Once you receive a boarding pass, you can enter the departure area without lining up at the airport counter for additional verification. 

Auto Check-In Policy

• You become eligible for auto check-in service only after you have paid for your flight booking. 
• You can sign up for auto online check-in starting 48 hours before your departure. 
•  After signing up, the airline will automatically complete your check-in process 24 hours before departure. 
• If the airport you travel to allows online boarding passes, your boarding pass will be sent to you using your chosen method.  

Note: If you have selected your seat on a domestic flight in Korea in advance, you will be automatically signed up for your flight's auto check-in service. 

How Do You Manage Bookings For Korean Air Flights?

Korean Air recognises that there are occasions when you may need to adjust your prior booking with the airline, and the airline permits you to do this in the following simple steps:  

• Visit the official website at koreanair.com
• Click on “Book and Manage” in the "Book" section.
• Select "Find a Trip" under "My Trips".  
• Log in to your account using your booking reference or ticket number.
• Once your travel itinerary is displayed, you need to select the modification you desire.
• Adhere to the subsequent instructions and proceed with the payment if required. 
• Get acknowledgement of your recently organized travel plan.  

What is Korean Air's Baggage Policy? 

Understanding Korean Air's baggage policy is crucial to avoid lengthy waiting times at the airport counter and to prevent incurring extra charges due to minor oversights. Additionally, the baggage policy is quite extensive, with varying allowances depending on each fare class and destination, which can be outlined as follows: 

Carry-on Baggage Allowance For Economy Class

• You can bring a piece of a carry-on bag with total linear dimensions adhering to 115 cm, including a carry-on carrier, a Boston bag, a backpack, etc.  
• You can also bring one personal item within the size limit of 40 X 30 X 15 cm, including a handbag, laptop bag, briefcase, etc. 
• The total weight of the carry-on and personal items can't exceed 10 kg. 

Carry-On Baggage Allowance For First And Prestige Class

• You can bring two pieces of a carry-on bag with total linear dimensions adhering to 115 cm. 
• The total weight of the two carry-on bags can't exceed 18 kg. 

Note:

• Though your baggage may meet the above-mentioned criteria, Korean Air executives may ask you to process it as checked-in baggage due to the lack of storage space onboard. 
• Sometimes, the allowance for carry-on baggage varies for some countries based on their airport and national policies. 

Checked-In Baggage Allowance Policy For Travel To And From The USA, Canada, And Transpacific Regions

• Every Economy saver class traveller is permitted to bring one bag, and economy excluding saver class travellers can take two bags, provided each bag does not exceed 23 kg/50 lbs. 
• Passengers travelling in Prestigious Class are permitted to bring two pieces of luggage, and First-class passengers are allowed to take three pieces of luggage, provided that no single piece weighs more than 32 kg/70 lbs.  

Checked-in Baggage Allowance Policy For Travel To And From Asia and Europe

• Economy class passengers are permitted to have a maximum of one piece of bag with a total weighing allowance of 23 kg or less. 
• Prestige class passengers can take two pieces of checked-in luggage, each weighing less than or equal to 32 kg. 
• Korean Air allows first-class passengers to take three pieces of luggage weighing no more than 32 kg.  

Excess Baggage Policy

• Korean Air charges per bag if you exceed your standard limit.
• The bag has varied charging rates based on how much your bag is oversized and oversized. 
• The basic charging point for excess baggage begins at KRW 100,000 and varies greatly depending on the destination, your fare type, and the nature of the excess baggage. 

Note: Visit the official Korean Air website to learn about the exact excess price of your baggage. 

Cancellation And Refund Policy

The cancellation policy of Korean Air can be seen as follows: 

• By selecting the reservation list, you are provided with the option to cancel your flight. 
• Ensure to cancel your flight before the departure of the flight to avoid being charged with a no-show penalty by the airline. 
• You must contact them for assistance if you bought your ticket with a third-party travel site or agent.  
• If you are having trouble cancelling your flight even after booking it directly with Korean Air, you can contact Korean Air's live chat assistance.  

The Refund Policy Of Korean Air Can Be Understood By: 

• You have to make a refund request 30 days before the expiry of the ticket date. 
• If your flight tickets are eligible for a refund on the website, you can verify this by clicking the "Booking Cancellation/Refund" button after accessing your reservation or by choosing the "View Details" and then "Refund" option after reviewing your reservation on the Purchase Statement. 
• The New Zealand Immigration Act limits refunds for flights leaving New Zealand. It can only be issued once valid travel documents or an alternative ticket for a flight departing from New Zealand have been confirmed.  
• If you cannot initiate a refund for your ticket on the website despite buying it through Korean Air, please contact its live chat support agent. 

Does Korean Air Offer Last-minute deals on its Flights?

Korean Air does provide last-minute deals on its flights, subject to availability. To take advantage of these offers, you can follow the steps outlined below: 

• Visit the official website of Korean Air at koreanair.com
• Search for your flight by providing them with the origin, end destination, and travel dates. 
• The airline will show you the best last-minute deals on the different flights available for your specific itinerary.
• You can select the one which suits you the most.
•  Follow the further instructions and complete the flight booking.
• Make the payment and receive the confirmation of your last-minute deal via email. 

Korean Airlines Name Change Policy

In case of mistakes in the passenger's name printed on the ticket, passengers may contact the customer service representatives to make the corrections. However, being aware of the Name change policy of Korean Airlines will allow you to ask for help easily. Here is what you need to know: 

• In case of name mis-spelling or mistakes, passengers must contact Korean Airlines customer support. 
• The airlines might make the changes if the flights are operated by Korean Air. 
• The passenger's name mistake can be corrected by charging an additional 150 to 250 USD fee. 
• If your name has been changed due to marriage or divorce, the airlines might ask for official documentation proving your significant name change. 
• Korean Airlines might also ask for a written declaration to confirm the changes due to any circumstances. 

Korean Airlines' Pet Policy

Korean Airlines allows passengers to bring their pets on board, although the airline has made some rules that passengers must adhere to. Here are the rules of the Korean Airlines Pet Policy:

• Passengers are allowed to bring the following types of pets: Dogs, Cats, and pet birds over 8 weeks old. 
• Passengers bringing their pets on board must submit documentation such as rabies vaccination certificates, identification, etc. 
• The pet's combined weight and carrier should be within 7 kg or 15 lbs. 
• They should be within the permitted dimensions of 32 cm wide x 45 cm deep x 19 cm high, including the handles and the wheels. 
• The carrier should be made of soft material and spacious enough for the pet to turn around, lie down, and stand up properly. 

Frequently Asked Questions (FAQs)

Question: What is the fee for refunding a paid domestic flight ticket? 

Answer: The refund penalty or a service charge on a domestic flight ticket varies between 3000 and 7000 KRW, based on the ticket booking class. 

Question: What is the duration of validity for a purchased flight ticket? 

Answer: The validity period of a paid flight ticket is varied and determined by the fare rules of the purchased ticket. 

Question : When is the earliest I can begin online check-in for domestic flights in Korea? 

Answer: You can check in online 48 hours before your flight but no later than 30 minutes before departure.

Question: I misplaced the boarding pass that I printed after checking in online. Is it possible to print it again? 

Answer: If your boarding pass is misplaced or damaged after you check in online, you can always print it again.  

Question: Is it possible for me to bring my musical instrument on board without any cost? 

Answer: Musical instruments, such as violins, with an overall linear measurement of 115 cm (45 in) or shorter, are part of the complimentary carry-on baggage allowance and may be taken on board.