Ethiopian Airlines Cancellation & Refund Policy

Ethiopian Airlines is based in Addis Ababa Bole International Airport and offers flight services to over 150 destinations, including cargo and scheduled flights. Ethiopian Airlines, the flag carrier of Ethiopia, can be your gateway to Africa since it's among the largest airlines in Africa. Ethiopian Airlines is also a part of the Star Alliance airline network and has a code-share agreement with more than 30 global air carriers. Despite this, flight cancellations are something that is kinda inevitable in the aviation industry. Learn about the flight cancellation on Ethiopian Airlines and the refund on this page because you may need to cancel a flight anytime, and you must be better prepared for any such situations to make the best decisions for you. 

Guidelines For Flight Cancellation

• Ethiopian Airlines allows paid and free flight cancellations for delays or when a passenger does not wish to fly.
• The free flight cancellation comes with a time limit under which one must request and complete the flight cancellation process.
• If the flight cancellation is not as per the free cancellation guidelines, then the passenger can also complete it by paying a nominal cancellation charge. 
• Ethiopian Airlines must have the right to cancel flights without prior confirmation in situations that demand it, whenever such action is required.
• Ethiopian Airlines can cancel a reservation to comply with any government regulations, government requests for emergency transportation relevant to national security and defence, weather issues, etc.
• One can easily request a flight cancellation via online and offline methods, but one must ensure that they use only authentic platforms. 
• For any Ethiopian Airlines flight reservations which was booked via any other company or third party other than Ethiopian Airlines, the flight cancellation may not be carried out by the airline. In case, passengers must contact their respective third-party company or agent for any such requirements. 
• Since Ethiopian Airlines also allows passengers to hold up their reservations for up to 72 hours, depending on the flight departures, if the reservation is not completed within the hold time, then Ethiopian Airlines reserves the right to cancel it.
• Ethiopian Airlines will notify passengers within 30 minutes whenever a situation causes flight cancellations due to weather events, air traffic control, operational, or service failures so that they can plan for later.
• Ethiopian Airlines also tries its best to make alternative arrangements if a cancellation is made on its side. They also offer hotel accommodations and transportation to/from the hotel. 

Guidelines For A Flight Refund

• Ethiopian Airlines does offer a full refund on canceled flight reservations within 24 hours of buying a ticket.
• Refund must be submitted by completing a form, but one must ensure that the details filled in the form are correct because the refund process can't be reversed.
• Refunds for seat selection, baggage, and other services can be claimed through the same process when dealing with service disruptions.
• If you cancel a ticket and your refund is processed, then the entire journey will be canceled, and you will have to rebook your flight.
• When a flight ticket includes additional services, one must mention all the services; otherwise, a refund may not be claimed later if any of the services are left since a refund can't be undone or amended. 
• For any case where passengers have made payment for their Ethiopian Airlines flight ticket in cash or bank deposit, they must reach the nearest Ethiopian Airlines office to proceed with refund.
• You must contact them to get refunds for flight tickets purchased from any travel agency other than the Ethiopian Airlines sales office. 
• Ethiopian Airlines does offer a refund if one fails to use their ticket or cancel it within 24 hours of flight takeoff; an additional no-show fee shall apply if a refund is requested.