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Azores Airlines, formerly known as SATA Internacional, was established in 1990. It was only renamed as Azores Airlines in 2015. The airline is a Portuguese airline with a mission to serve the people of the Azores. It wants to break their country's isolation from the rest of the world and thus shorten the distance between its hub at João Paulo II Airport and its surrounding islands and from other countries. Azores Airlines operates many international flights from the Azores to various destinations, including North America, Europe, and Africa, as well as domestic flights from the Azores to mainland Portugal and the Madeira Islands. 

Azores Airlines Booking Process

While desiring to connect from the Azores to other nations and vice versa, Azores Airlines is one of the good options. You can book with the airline in the following simple steps:

  • Go to the Azores Airlines' official website at azoresairlines.pt
  • Scroll down the website and click the "Book Now" tab.
  • Provide them with basic flight information, including trip type, departing and arrival destinations, travelling dates, and number of passengers, and click on "Search."
  • Select the flights that suit your timings.
  • Click 'upgrade now' to upgrade the services mentioned thereon, and click "Continue."
  • Fill in your contact details and personal information.
  • Provide them with the APIS information and special assistance requirements, if applicable to you. 
  • Please confirm that you provided them with the right information by ticking the two boxes at the bottom of the page and clicking "Continue."
  • Follow the procedure and make the final payment.
  • Receive the confirmation of your travel itinerary at your registered email address. 

Azores Airlines Change Policy: Date, Name or Timings

If you have changed your plan and want to change at some other time, Azores Airlines allows you to change your flight date, provided that you follow its flight change policy, which can be seen as follows:  

  • Flex, Top, and Plus fare class passengers are allowed to make flight changes for the same route and day without paying any penalty. 
  • Simple, Basic, and Light fare class passengers can make flight changes for the same route and day, subject to paying the penalty amount.
  • Passengers can change their flight date, provided they pay the penalty of 15 euros. 
  • Moreover, passengers also have to pay if there is any difference in the fare of both flights. 
  • However, you are not entitled to a refund if the price of the other flight is lower than the previous one.  
  • If you haven't changed your flight booking and didn't board their flight, all other segments' bookings will be cancelled automatically, and you will be penalised while changing travel dates to the future. 
  • Azores Airlines allows you to change your flight once, provided that the transfer time doesn't exceed 24 hours from the time you purchased the ticket.  

Azores Airlines Cancellation Policy

There may be situations when you or the airline cancel the flights you booked. Both situations require you to understand the circumstances comprehensively, which will help you to know your next step: 

  • Azores Airlines allows you to cancel your flight without penalty, provided that you cancel your reservation within 24 hours of the booking and make it at least a week before the flight's scheduled departure. 
  • If the airline cancels the flight, you can take a full refund for the unused part of the journey, re-routing to their destination under comparable transport conditions, or a return flight to the initial departure point if the flight is no longer useful for your itinerary. 
  • If the airline cancels the flight, you will be provided with a meal and refreshments proportionate to the waiting time.

Refund Policy Of Azores Airlines

Whether you have cancelled your flight by yourself or the airline has cancelled it, it is good to know about Azores Airlines' refund policies, which can be seen as follows: 

  • Azores Airlines provides a decided refund within 7 business days if you purchase your ticket with a credit card or within 20 days if you purchased with cash from the time the airline receives your refund application. 
  • You are required to submit documents if required. 
  • You are also entitled to a refund even for the optional services if you cannot use them when you are denied boarding due to an oversale situation or flight cancellation. 
  • The Simple and Basic Economy Fare Ticket does not allow you to get a refund from Azores Airlines, provided that you have cancelled the ticket.
  • Economy Flex and Comfort Light Class passengers can cancel their flights and receive a refund minus the cancellation charges. 
  • Economy Top and Comfort Plus fare ticket passengers are allowed to get a full refund without any deduction of cancellation charges. 

Azores Airlines Group Booking Process

It feels good to plan a trip with lots of people. The more, the merrier is a perfect proverb that fits when planning a trip with a group. If you also want to book a group flight with Azores Airlines, you can see the procedure below:  

  • Visit sata4agents.azoresairlines.pt
  • Log in to your account.
  • Click the "Groups" tab available on the website. 
  • Afterwards, you can make a quote for your group travel and send it to the airline. 

Process To Upgrade A Seat On Azores Airlines

Do you want to upgrade your Azores seat, while paying only the amount you want to pay? Though there is no compulsion that you will receive an upgrade, there is a good chance for you to make it by making an offer to the airline. If you want to take the chance, the complete process to make an offer to upgrade your seat includes: 

  • Book your flight ticket with Azores Airlines.
  • The airline will invite you to make an offer to upgrade your flight 10 days before the flight's scheduled departure, via your registered email. 
  • Click on the link sent by the airline, or you can directly visit the "MyUpgrade" page at upgrade.plusgrade.com to ensure your eligibility.
  • Enter your booking reference number and last name. 
  • Make the offer you wish to give to the airline in exchange for upgrading your seat. 
  • Provide them with your card details.
  • Make a final review of your offer and submit it. 

Note: If the airline accepts your upgrade offer, you must pay the amount. 

Azores Airlines Hub

Azores Airlines operates extensively through two of its bases. The following are the hubs of Azores Airlines:

  • Ponta Delgada/Pope John Paul II Airport (PDL)
  • Humberto Delgado Airport/Lisbon Airport (LIS)

Top Azores Airlines Airports

Azores Airlines serves numerous airports spread across different regions of the globe. Below are some airports that are included in Azores Airlines' network:

  • Toronto Pearson International Airport (YYZ)
  • Boston Logan International Airport (BOS)
  • Paris Charles de Gaulle Airport (CDG)
  • John F. Kennedy International Airport (JFK)
  • Milan Malpensa Airport (MXP)
  • Bilbao Airport (BIO)
  • Josep Tarradellas Barcelona–El Prat Airport (BCN)
  • Humberto Delgado Airport (LIS)
  • Madeira Airport (FNC)
  • Francisco Sá Carneiro Airport/Porto Airport (OPO)

Top Azores Airlines Routes

Azores Airlines manages the flight travel of passengers to various cities and regions. Here are some of the most popular flight routes of Azores Airlines:

  • Ponta Delgada (PDL) to Lisbon (LIS)
  • Horta (HOR) to Terceira (TER)
  • Milan (MXP) to Ponta Delgada (PDL)
  • Toronto (YYZ) to Terceira (TER)
  • New York (JFK) to Ponta Delgada (PDL)
  • Paris (CDG) to Ponta Delgada (PDL)
  • Lisbon (LIS) to Ponta Delgada (PDL)
  • Boston (BOS) to Terceira (TER)
  • Montreal (YUL) to Ponta Delgada (PDL)
  • Faro (FAO) to Ponta Delgada (PDL)

Top Azores Airlines Destinations

Azores Airlines provides connectivity to approximately 20 destinations, including domestic flights and flights to different nations. Here’s a list of some of the most prominent destinations of Azores Airlines:

  • Toronto
  • Boston
  • Paris
  • New York
  • Milan
  • Bilbao
  • Barcelona
  • Lisbon
  • Madeira
  • Porto

Techniques To Get Last-Minute Deals On Azores Airlines

Wouldn't it be delightful if you got the opportunity to have the best deal, even if buying the ticket last minute? Here are some techniques which will help you to get last-minute deals on the airline: 

  • Azores Airlines allows you to get last-minute deals and services that can be bought at the airport, between 2 and 1.15 hours before the flight's departure. 
  • Azores Airlines occasionally offers promotional deals for various destinations. You can check for promotions and book your last-minute flight deal through its special offers.
  • You can also book with miles when booking your flight ticket at the last minute, so you won't have to pay a large amount, and the miles will cover many of your flight charges. 
  • Subscribe to Azores Airlines' newsletters to stay informed about their last-minute deals, which can help you seize the opportunity.

Pet Policy Of Azores Airlines

Want to fly with your little and furry best friend on your flight with Azores Airlines? Read out the policies below so that your little companion won't be left out because of the slightest mistake:

  • You can directly book the transportation of your pet while booking your Azores flight.
  • Firstly, you must provide the airline with information regarding the type of your animal, the dimensions of the container, and the total weight of both, which is subject to confirmation from the airline. 
  • The airline's confirmation for your pet's travel depends on the availability of the aircraft, the fare class, the type of aircraft you have booked, the allowance of the destination you are flying to, and the kind of pet and the weight that is travelling.  
  • Small pets with a maximum weight of up to 8 kg can be carried in the aircraft cabin, where the maximum dimension of the carrier can't exceed 40 x 35 x 21 cm (length x width x height). 
  • The pet carrier's ventilation area should be at least 16% of the total surface area of its four sides and must carry an absorbent material. 
  • You must bring your pet's container, which you mentioned, and enough water and food for your pet for the entire flight journey. 
  • You must feed your pet a short drink and a light meal around two hours before the flight and encourage it to exercise immediately before the flight.  
  • Pregnant female pets are not accepted by Azores Airlines, as the stress in the aircraft can even lead to miscarriage.  
  • Pets who are less than 8 weeks old are not accepted by the airline. 
  • Bring a verified document, such as a veterinarian's certificate stating that your pet can travel in the air. 
  • You are not advisable to use either tranquillisers or sedatives as their effect are unpredictable on animals at such high altitudes. 
  • If your pet belongs to a fierce breed, weighs more than 45 kg, or is considered dangerous, it will be transferred to your desired destination through cargo. 
  • Azores Airlines will not accept farm animals (including chickens, pigeons, ducks, goats, or pigs), reptiles, or any breed classified as dangerous by Portuguese Laws (such as Dogo Argentino, Rottweiler, Fila Brasileiro, Pit Bull Terrier, Tosa Inu, American Staffordshire Terrier, or Stafford Bull Terrier).  

Azores Airlines Change Process

After learning about Azores Airlines' change policy, you must know how to change your flight itinerary to travel according to your availability. The complete guide that will allow you to change your travel details, including the name, timing, date, and upgrade any services, can be seen as follows:  

  • Visit the official website of Azores Airlines at azoresairlines.pt
  • Click on “My Trip” provided in the quick link on the website.
  • Enter your booking code and last name in the provided section, and click “Next.”
  • After that, your travel itinerary will open, and you can locate and click on the option to modify/change your itinerary.
  • Make the desired changes you want to make.
  • Pay the change charges, if applicable.
  • Receive your new confirmed itinerary at your registered email address. 

Frequently Asked Questions About Azores Airlines

Question: During what times does Azores Airlines allow us to do online check-in?

Answer: On Azores Airlines flights, you can check in online between 48 hours and 1 hour 15 minutes before the flight’s scheduled departure. 

Question: Apart from a bid, can I do an instant upgrade on Azores Airlines?

Answer: Yes, in addition to making a bid, Azores Airlines allows you to create an instant upgrade between 10 days and 24 hours before departure, provided that the facility is only available on eligible flights.

Question: What are the fees for my last-minute upgrade on Azores Airlines?

Answer: Azores Airlines’ last-minute upgrade fee varies based on the route you are flying to; on domestic routes, it can be 70 EUR, for Europe and Cape Verde, it is 145 EUR, for the USA and Canada, it is up to 395 CAD or 265 EUR, etc. 

Question: Will Azores Airlines allow my pet to travel in the cabin?

Answer: Azores Airlines can allow its pet to travel in the cabin, provided that it weighs up to 8 kg, the maximum dimension of its cage is limited to 40 x 35 x 21 cm, and the breed is not considered fierce. 

Question: Which species of animals can Azores Airlines accept in its cabin?

Answer: Azores Airlines accepts cats, dogs, ferrets, Guinea pigs, chinchillas, hamsters, rabbits, tortoises, and terrapins in their cabin, provided they comply with the airline’s pet cabin policy.  

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