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Hong Kong's flag carrier, Cathay Pacific Airways Limited or Cathay Pacific, has its main hub and headquarters office at Hong Kong International Airport. The airline and its subsidiaries have operated flights to more than 60 countries, in 190 destinations, in its passengers and cargo services. It is among the founding members of Oneworld. Skytrax ranked Cathay Pacific as the best airline in the world four times and a 5-star airline. According to 2018 data, it was the world's 19th-largest airline group by traffic and as of 2024, it become the world's fifth-best airline. 

Cathay Pacific Hub

• Hong Kong International Airport (HKG)

Top Cathay Pacific Airports

• Sydney Kingsford Smith Airport (SYD)
• Melbourne Airport (MEL)
• Paris Charle de Gaulle Airport (CDG)
• Heathrow Airport (LHR)
• Frankfurt Airport (FRA)
• Amsterdam Airport Schipol (AMS)
• Adolfo Suárez Madrid–Barajas Airport (MAD)
• John F. Kennedy International Airport (JFK)
• Chicago O'Hare International Airport (ORD)
• Toronto Pearson International Airport (YYZ)

Top Cathay Pacific Routes

• Hong Kong International Airport (HKG) to Singapore Airport (SIN)
• Hong Kong International Airport (HKG) to Taiwan Taoyuan International Airport (TPE)
• Hong Kong International Airport (HKG) to Haneda Airport (HND)
• Hong Kong International Airport (HKG) to Suvaranabhumi Airport (BKK)
• Hong Kong International Airport (HKG) to Beijing Capital International Airport (PEK)
• Hong Kong International Airport (HKG) to Incheon International Airport (ICN)
• Hong Kong International Airport (HKG) to Indira Gandhi International Airport (IGI)
• Hong Kong International Airport (HKG) to John F. Kennedy International Airport (JFK)
• Hong Kong International Airport (HKG) to Chicago O'Hare International Airport (ORD)
• Hong Kong International Airport (HKG) to Adolfo Suárez Madrid–Barajas Airport (MAD)

Top Cathay Pacific Destinations

Cathay Pacific Airlines serves over 190 destinations across 60 countries around the globe. Out of these 190 destinations, some locations stand out as key locations handling major tourist traffic with the airlines. These destinations are:

• Sydney - Sydney Kingsford Smith Airport (SYD)
• Melbourne - Melbourne Airport (MEL)
• Paris - Paris Charle de Gaulle Airport (CDG)
• London - Heathrow Airport (LHR)
• Frankfurt - Frankfurt Airport (FRA)
• Amsterdam - Amsterdam Airport Schipol (AMS)
• Madrid - Adolfo Suárez Madrid–Barajas Airport (MAD)
• New York - John F. Kennedy International Airport (JFK)
• Chicago - Chicago O'Hare International Airport (ORD)
• Toronto - Toronto Pearson International Airport (YYZ)

What is Cathay Pacific's Check-In Policy?

Understanding Cathay Pacific's check-in policy is crucial for travellers, as it outlines various check-in options and their respective timelines. This policy includes specific procedures tailored to different check-in methods, ensuring that passengers can choose the most convenient approach for their journey, whose detailed overview can be seen as: 

Online Check-In Policy

• You can also change or select your seats and issue your boarding pass by checking in online.
• Passengers with confirmed e-tickets, except for passengers with medical assistance, occupying extra seats, having grouped bookings, or applying for unaccompanied minor assistance, are eligible for online check-in.  
• You can check in online between 48 hours and 90 minutes before your scheduled flight, provided you purchased your ticket directly from the Cathay website or have a Club or Asia Miles membership. 
• You can check in online between 24 hours and 90 minutes before your scheduled flight if you have an electronic ticket.  
• You can cancel your flight after online check-in, provided that you cancel your online check-in first. 

Kiosk Check-In Policy

• Passengers holding e-tickets are eligible for kiosk check-in, except passengers who require medical assistance, apply for unaccompanied minor service, have a group booking, or need to make additional payments.  
• You must scan your travel documents, passport, or boarding pass to retrieve your booking and check in through the kiosk.  
• At Hong Kong International Airport, you can use a kiosk between 24 hours and 60 minutes before flight departure. 
• The in-town check-in kiosk service at Hong Kong and Kowloon Airport Express stations offers a check-in option between 24 hours and 90 minutes before flight departure time. 

Cathay Pacific Group Booking

• Go to the official website of the airline
• Click on plan travel
• some fields will come up
• fill in the fields with the relevant information
• click on submit
• You will be presented with a lot of options and you can book the one that suits you the best.

What is Cathay Pacific's Baggage Policy?

Familiarizing yourself with Cathay Pacific's baggage policy will help ensure a seamless and trouble-free boarding experience. Understanding what you can bring on flights will help you prepare adequately for your journey. This knowledge not only ensures compliance with regulations but also contributes to a more enjoyable travel experience, which can be seen as:  

Carry-on Baggage Policy

• Every individual can carry one personal item and one bag onboard. 
• The linear dimensions of carry-on luggage should be limited to 56 X 36 X 23 cm. 
• Economy class passengers can carry a maximum weight of 7 kg. 
• Business class passengers should adhere to their 10 kg of luggage. 
• First-class passengers have to maintain their baggage limit to 15 kg. 

Checked-in Baggage Policy

When travelling to or from Central, North, or South America, every passenger is permitted to check 2 bags, provided that each bag meets the following conditions: 

• The total maximum linear dimensions should adhere to 157 cm. 
• The maximum weight of each bag can't exceed 32 kg. 

When travelling to or from any place outside of the Americas, every passenger is required to follow the guidelines listed below: 

• Though there is no limit on the number of baggage allowed, it is preferred if there is a maximum of 2 pieces of luggage.  
• The total maximum linear dimensions should adhere to 157 cm. 
• For Economy Class passengers, the maximum weight is described as 20 kg.
• For business class passengers, the maximum weight is 30 kg.
• For First Class passengers, the maximum weight is described as 44 kg.  

Excess Baggage Policy

• Depending on your destination, you will be charged between 100 and 260 USD for every extra piece of luggage. 
• For every overweighted luggage, you will be charged between 60 and 150 USD based on your destination. 
• Applicable taxes are collected apart from the mentioned fee.  

What is Cathay Pacific's Cancellation and Refund Policy?

The easiest and most efficient way to cancel and refund your directly purchased Cathay Pacific flight ticket is by logging into your "Manage Booking" account with the airline. However, before applying for it, it is crucial to acknowledge its cancellation and refund policy to avoid future complications.

Cancellation Policy:

• Passengers who bought a direct ticket from Cathay Pacific can cancel their ticket without cancellation charges if they cancel it within 24 hours of booking, which is done via "Manage Booking". 
• The cancellation charges for flight tickets from Cathay Pacific will vary depending on the type of fare you purchased. 
• If you have a redemption ticket, you can cancel your unused ticket from Cathay Pacific before it expires for a cancellation charge of USD 120.  

Refund Policy:

• An unused ticket from Cathay Pacific can be applied for a refund within 2 years of the issuance date. 
• Tickets qualified for a refund will be refunded only in the original form of payment used for booking. 
• Cathay Pacific typically takes 7 days to process your refund request. 
• The processing time can increase if your itinerary includes interline flights or Cathay Pacific requires more information to process your refund. 

Note: The actual time required to reach a refund in your account will depend on the policies of your bank or payment service provider.  

Cathay Pacific Name Change Policy

In case of errors in the names on a flight booking, passengers can contact the Cathay Pacific customer service representative to get the required guidance. Although adherence to the rules is crucial, here is what you need to know about Cathay Pacific's Name Change Policy: 

• Cathay Pacific allows passengers to make corrections if the names mentioned on the bookings are incorrect.
• If your name and surname have been mentioned in the wrong order, your middle name has been added or deleted, a typing mistake has happened, or your gender has been mistaken, it can be corrected. 
• If your name has been changed due to legal reasons, such as marriage, divorce, or adoption, the airlines may ask for legal documents to verify your name and date of birth on the official records. 
• To make such changes, passengers can contact customer service or support directly to make corrections. 
• Airlines may charge additional fees for making such corrections, which may be determined by factors such as your fare type and the time you request. 

Cathay Pacific Pet Policy

Cathay Pacific offers a generous pet policy for passengers intending to travel with their pets, allowing a smooth travel experience. However, some rules must be followed by the passengers travelling with a pet: 

• Cathay Pacific allows passengers to bring their pets on board, but as cargo luggage, the only exceptions are service dogs, as they are allowed to travel in the cabin with their owners. 
• Domesticated cats and dogs can travel as cargo luggage on Cathay Pacific Airlines flights. 
• Passengers must submit their documentation, such as a valid health certificate, vaccination certificate, and other additional documents. 
• The pet containers or kennels must be made of fibreglass, metal, rigid plastic, or welded metal mesh; a wooden cage is not allowed. 
• The maximum allowed dimensions of the pet carriers are 25 mm x 25 mm for dogs and 19 mm x 19 mm for cats. 
• The pets should be at least 8 weeks old to be accepted for travel on the plane. 

Frequently Asked Questions

Question : Am I eligible for online check-in when I have a connecting flight with another airline?

Answer: Yes, if another airline has no restrictive policy, and Cathay Pacific is your first-sector airline, you are eligible for online check-in. 

Question : Am I allowed to do online check-in for my companion travellers as well?

Answer: Yes, you are also allowed to check in for your companions until you all have the same booking reference. 

Question: Can I make changes to my booking after checking in online?

Answer: Yes, you can change your booking after checking in, provided you must cancel your check-in.

Question: Can I carry extra luggage if I am travelling with an infant?

Answer: If your infant doesn't acquire any seats, you can take one piece of free luggage. 

Question: Are pets allowed at check-in?

Answer: No, currently, Cathay Pacific is not allowing pets as checked-in baggage.