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Booking Changes & Cancellation

Turkish Airlines, also known as Turkey's flag carrier, is known for flying to more countries than any other airline. Its network spans Europe, Asia, Oceania, Africa, and the Americas and has a fleet of nearly 400 aircraft. The airline operates flights to over 131 destinations and offers the best assistance. To grant passengers the best travel experience, airlines provide different services you can further avail yourself of per your preference and requirements. Thus, every service has different rules and regulations you must know. To gather the information about the following, focus on the information mentioned below and get further updates on the policies and processes accordingly.

Turkish Airlines Hubs

Turkish Airlines operates flights to more destinations from a single hub than any other airline, connecting over 131 countries around the globe. Here is the single hub of Turkish Airlines: 

  • Istanbul Airport (IST)

Top Turkish Airlines Airport

The airports listed below are those where Turkish Airlines manages the highest tourist traffic from other destinations. These airports include:

  • George Bush Intercontinental Airport (IAH)
  • Istanbul Airport (IST)
  • Chicago O'Hare International Airport (ORD)
  • Ben Gurion International Airport (TLV)
  • John F. Kennedy International Airport (JFK)
  • Amsterdam Airport Schipol (AMS)
  • Hartsfield-Jackson Atlanta International Airport (ATL)
  • San Francisco International Airport (SFO)
  • General Edward Lawrence Logan International Airport (BOS)
  • Athens International Airport Eleftherios Venizelos (ATH) 

Top Turkish Airlines Routes

  • Istanbul Airport (IST) to George Bush Intercontinental Airport (IAH)
  • Istanbul Airport (IST) to Chicago O'Hare International Airport (ORD)
  • Istanbul Airport (IST) to Ben Gurion International Airport (TLV)
  • Istanbul Airport (IST) to John F. Kennedy International Airport (JFK)
  • Istanbul Airport (IST) to Amsterdam Airport Schiphol (AMS)
  • Istanbul Airport (IST) to Hartsfield-Jackson Atlanta International Airport (ATL)
  • Istanbul Airport (IST) to San Francisco International Airport (SFO)
  • Istanbul Airport (IST) to General Edward Lawrence Logan International Airport (BOS)
  • Istanbul Airport (IST) to Athens International Airport Eleftherios Venizelos (ATH) 
  • Istanbul Airport (IST) to Venice Marco Polo Airport is the international airport (VCE)

Top Turkish Airlines Destinations

Turkish Airlines offers flight connectivity to an extensive route network of more than 350 destinations across Europe, Asia, Oceania, Africa and the Americas, reaching almost every major destination. Some prominent destinations are popular among tourists. Here are those destinations: 

  • Houston - George Bush Intercontinental Airport (IAH)
  • Istanbul - Istanbul Airport (IST)
  • Chicago - Chicago O'Hare International Airport (ORD)
  • Tel Aviv - Ben Gurion International Airport (TLV)
  • New York - John F. Kennedy International Airport (JFK)
  • Amsterdam - Amsterdam Airport Schipol (AMS)
  • Atlanta - Hartsfield-Jackson Atlanta International Airport (ATL)
  • San Francisco - San Francisco International Airport (SFO)
  • Boston - General Edward Lawrence Logan International Airport (BOS)
  • Athens - Athens International Airport Eleftherios Venizelos (ATH) 

Turkish Airlines Flight Cancellation Policy

Before cancelling your scheduled flight with Turkish Airlines, you must know the Turkish airline's cancellation policy. Read the terms and conditions below and get further updates.   

  • According to Turkish Airlines' cancellation policy, you are eligible for a refund if you cancel the flight within 24 hours of the booking time. 
  • This 24-hour cancellation policy applies to Turkish Airlines tickets purchased for flights to or from the United States.
  • Turkish Airlines does not enable you to cancel your ticket after purchase if you have a pet reservation. 
  • Cancellation fees for Turkish Airlines depend on the fare class and how close to the departure time you cancel. 
  • You can cancel your ticket and receive a full refund within 24 hours of booking, as long as the flight departs at least seven days from the booking date. 

Turkish Airlines Cancellation Process

Turkish Airlines allows you to cancel your flight ticket and reservation. To cancel the reservation for your scheduled flight, you can proceed to make it through the airline's official website. To proceed with the mode, look at the instructions as mentioned and proceed ahead accordingly. 

  • Open the official website of Turkish Airlines. 
  • Enter your last name and PNR number on the manage booking page. 
  • Verify your flight details as they appear on the page, and hit the cancellation option.
  • Mention all the necessary details and hit the confirm button to cancel the flight. 
  • Pay the Turkish cancellation fee, if any, and you will get the confirmation accordingly. 

Turkish Airlines Flight Change Policy

If your travel plan has been postponed further, you can reschedule your scheduled flight instead of cancelling it as needed. Thus, there are specific rules that you need to know before proceeding. Read the Turkish policy points mentioned and get further updates. 

  • Turkish Airlines also offers an easy refund for passengers who do not wish to change their flight due to extraordinary circumstances under specific fare rules. 
  • If the airline significantly changes your flight (time, date, or destination), you may be able to change to another flight without a fee.
  • If the new flight date or route is unsuitable for your plans, you can change to a different flight, free of charge, under specific rules.
  • Turkish Airlines flight change fees vary depending on your flight ticket's fare class and the timing of your change request. 

Turkish Airlines Flight Change Process

Due to a change to your travel plan, you can change your Turkish airlines flight reservation instead of cancelling your scheduled flight. You can proceed to reschedule your travel date as per your requirement through the airline's website. Follow up with the points as cited and get further updates on the mode. 

  • Navigate to the Turkish Airlines official web page from the browser. 
  • On the manage booking page, enter your surname and PNR number. 
  • Click on the flight change option and mention the changes instead. 
  • Choose your travel date, destination, and other details and pay the fee instead. 
  • You will receive a confirmation message for the fight change. 

Turkish Airlines Baggage Policy

Each airline has different baggage rules and regulations per flight type. When travelling with Turkish Airlines, follow the Turkish airline's baggage policy and pack your luggage accordingly. 

Carry-on Baggage:

  • Economy Class: One piece of cabin baggage (23x40x55 cm, 8 kg) and one personal item (40x30x15 cm, 4 kg).
  • Business Class: Two pieces of cabin baggage (23x40x55 cm, 8 kg each) and one personal item (40x30x15 cm, 4 kg). 

Checked Baggage:

  • Business Class: For business class, you can carry two pieces of checked baggage; each piece of luggage should be up to 32 kg. 
  • Economy Class: In economy class, you can carry two pieces of luggage, each up to 23 kg.  

How Do You Add Baggage?

According to the baggage rules, you can add baggage to your Turkish Airlines flight according to your requirements and flight class. Thus, to know the method for adding baggage, look at the points mentioned below and proceed accordingly. 

  • Open the official Turkish Airlines website and head to the manage booking page. 
  • Mention your last name and flight confirmation digit. 
  • Your flight details will appear; verify the following. 
  • Click on the add service option and further tap on add baggage.
  • Add baggage as per your flight class limitations and pay the charges. 
  • There, you will get the confirmation message on your respective device. 

Turkish Airlines Refund policy

After making the cancellation for your scheduled flight, the airline grants you a refund only if you have cancelled the flight under the airline refund policy. Thus, to know about the following rules, Brig, your focus on the Turkish Airlines refund policy points mentioned. 

  • You can cancel your Turkish Airlines flight booking within 24 hours of purchase and receive a full refund if the booking was made at least seven days before the flight. 
  • If you don't show up for your flight, the ticket cannot be refunded after the flight, but only the airport tax may be refunded. 
  • If Turkish Airlines significantly changes your flight schedule, you may be eligible for a refund, even for non-refundable tickets. 
  • In-flight disruptions due to extraordinary circumstances (e.g., pandemics, natural disasters), Turkish Airlines may offer options for changing your flight or obtaining a refund. 

Turkish Airlines Refund Process

After making the cancellation, within 7 to 10 business days, the airline grants passengers a refund amount. Thus, you can request a refund if you have not received it in the prescribed period. Look at the points as cited and proceed with the mode. 

  • Head to the Turkish Airlines official website from the browser. 
  • In the Manage My Trip section, mention your last name and ticket number. 
  • Choose the refund option from the section, and the form will appear. 
  • Fill out the refund request form with all the information needed and valid contact details. 
  • The agent will help you with the refund and grant you the confirmation for the flight. 

Online Check-In Policy

To board your scheduled flight, you first need to make the check-in. Thus, there are specific terms and conditions that you must follow. Look at the points mentioned below and get further updates. 

  • You can check in for a Turkish Airlines flight online 24 hours to 90 minutes before your flight and select your seat.
  • You can also check-in for your Turkish Airlines flight at the airport kiosks or counters.
  • Check-in counters close 60 minutes before departure for international flights and 45 minutes for domestic flights. 
  • If you are checking baggage, you can still check-in online and then drop off your bags at the baggage drop-off point at the airport. 
  • To check-in for your flight, it is suggested that you arrive 2 hours before departure for domestic flights and 3 hours before departure for international flights. 

Turkish Airlines Check-In Process. 

You can check in for your scheduled flight in different ways. For example, you can make an online check-in 24 hours before your flight departure time. To get the information you need to make the check-in, look at the information mentioned and proceed accordingly. 

  • Go to the Turkish Airlines website from the browser or open the airline's mobile app 
  • Enter your reservation code (PNR) and surname on the manage booking page.
  • Choose your preferred seat if available, or confirm your previously assigned seat. 
  • You will locate the check-in option there, tap on it, and proceed. 
  • After completing the check-in, you will receive a mobile boarding pass and a printout. 

Turkish Airlines Manage Booking

Booking process in Turkish Airlines is as: 

  • Call on the given Turkish Airlines Manage Booking phone number.
  • Mention your requirement to the agent of Turkish Airlines like boarding point, destination, date and time of journey etc.
  • Make payment through credit/debit card.
  • Under manage booking section; you can add the services that you feel like to get on board like adding special meals, adding the number of travelers etc.

Turkish Airlines Change Policy

Turkish Airlines allows passengers to make changes, including minor name corrections. To make such modifications, passengers must know about the Name change policy of Turkish Airlines to adhere to the rules. Here is what you must know about the Turkish Airlines Name change policy: 

  • Passengers can make minor changes in the names in case of mistakes, such as missing or incorrect letters in the names of Surnames. 
  • If a wrong title is mentioned during a ticket purchase, it can also be changed per the passenger's request. 
  • If the name and surname are mentioned incorrectly, they can be changed, but only once upon the passenger's request. 
  • If your name or surname has been duplicated, passengers can request a correction once, regardless of the sequence of the duplicate characters. 
  • If passengers want to change their names, only one character can be changed at a time. 

Turkish Airlines' Pet Policy

Turkish Airlines offers a generous pet policy consisting of rules and regulations that allow convenient transportation of pets. Every passenger travelling with pets must adhere to the rules mentioned in the Turkish Airlines pet policy, which are:

  • The airlines permit passengers to bring their pets on board, but the only types allowed are dogs, cats, and small songbirds that can be carried inside a cabin. 
  • Passengers flying with pets must carry them inside a carrier, which should not exceed the weight limit of 8 kg. 
  • The dimensions of the pet carrier should not exceed the allowed limit of 23 cm in height, 30 cm in width, and 40 cm in length. 
  • Pets travelling in the cabin must have specially designed soft cages or bags, which must be closed throughout the journey. They should be placed under the front seat of the passenger. 
  • Cats and Dogs travelling on board must have a vaccination certificate and identification information to ensure the pet is safe to travel. 

Frequently Asked Questions About Turkish Airlines

Question: How can I contact a live person at Turkish Airlines?

Answer: You can contact Turkish Airlines in different ways, such as by speaking to an agent over the phone, communicating through live support, or contacting the agent at the counter. 

Question: How can I choose my seats on Turkish Airlines?

Answer: Airlines offer the option to select your seat through the website at the time of booking, or you can choose your seat after booking through the website or at the check-in counter. 

Question: Can I  cancel my booking with Turkish Airlines?

Answer: Yes, you can cancel your reservation with Turkish Airlines through the website. Otherwise, you can speak to the agent over the phone or at the counter at the airport. 

Question: Does Turkish Airlines offer help through live chat support?

Answer: Yes, you can connect with a Turkish Airlines representative through live chat support. You can briefly mention your concerns in the chat space, and the agent will respond instantly. 

Question: When can I  choose my seat on Turkish Airlines?

Answer: You can choose your seat on Turkish Airlines for free when checking in online, starting 24 hours before your flight. Otherwise, you can also decide at the check-in time. 

Question: How to check in with Turkish Airlines?

Answer: You can check in online through the Turkish Airlines website or mobile application. You can also check in for your scheduled flight at the airport kiosks or the check-in counter. 

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